Archive for the ‘Member Service’ Category
Friday, November 9th, 2007
Have you ever noticed how hard we make it to do business these days? Sign this form, mail this in, come into the branch, blah, blah, blah. If we really wanted their business, we'd make opening a new membership, certificate, or loan as easy as humanly possible. We'd find ways ...
Posted in Member Service | 3 Comments »
Tuesday, July 24th, 2007
More people are taking notice of Vancity's Bike Share program. Springwise has a great article about it here. Great job William and Vancity!
Posted in Blogging, CU Industry, Community Service, Member Service | No Comments »
Thursday, May 31st, 2007
Unfortunately for Priority One CU, they managed to print the account number and the social security number on the election ballot envelope of Steve Bass, a blogger for PC World, as well as the rest of their membership. Here's Steve's article (on PC World).
Priority One has an opportunity here.The phrase ...
Posted in CU Industry, In the news, Member Service | 5 Comments »
Tuesday, February 6th, 2007
You heard me. Free WiFi.But how?Whisher is how. Whisher is a software technology that people install at home that enables secure sharing of their WiFi. Anyone in the Whisher community can travel about, find other Whisher members and use their WiFi for free. The software does ...
Posted in Community Service, Innovation, Member Service, Software | 3 Comments »
Tuesday, December 19th, 2006
I recently attended a regional Raddon conference reviewing our CU's results. Paired with our recent member survey, some of the results were mind-blowing and very surprising. Part of Raddon's member survey is a "Zone of Performance" where the members rate how important a certain factor is in their financial ...
Posted in Innovation, Member Service, Random | No Comments »
Monday, November 27th, 2006
So my fiancee, I mean wife, and I went to Club Med for our honeymoon last week and was it amazing. Club Med has a very clear vision of what they want their customer experience to be. If you've been to any Club Med, one of the first things ...
Posted in Employees, Member Service, Personal | No Comments »
Tuesday, November 21st, 2006
Cruising through Terence Roche & Steve Williams article about the BAI conference this past week and came across this wonderful little nugget in their post:The most interesting thing to watch will be if banks (insert CU's here) can really let go. Are we really serious about letting the front line ...
Posted in Change, Innovation, Member Service | 1 Comment »
Tuesday, October 31st, 2006
My fiancee and I just closed escrow on our first house together about 3 weeks ago. It appears that the mortgage company we used will be selling the loan to Wells. Not then end of the world as I've used them before.I went to their site tonight to ...
Posted in Member Service, Online Banking, Random | No Comments »
