Archive for the ‘Member Service’ Category
Wednesday, October 11th, 2006
CUNA released an article yesterday about HSA's and how the HSA market share will lean heavily towards the banking industry side of the playing field and that CU's market share will slip. The article also says that about 15% of the market share currently resides with CU's and that will ...
Posted in Member Money, Member Service, Products | 1 Comment »
Thursday, September 7th, 2006
I want the "C's" to do this!!! (Yes, another reference to Fast Company.)
Posted in Member Service | No Comments »
Monday, September 4th, 2006
I decided to stop and drop off lunch to my fiancee at her place of employment on Sunday (a golf course, lucky me). I was with her for maybe ten minutes or so, returned to my car to find that it had been broken into and my stereo was ripped ...
Posted in Member Service | 2 Comments »
Sunday, July 30th, 2006
I've said it before, and I'll say it again: "Read Fast Company!!" On page 71 of their July/August issue they have an article entitled "Talk to our customers? Are you crazy?" The article details the experience immersion, as the subject of the article calls it, and it outlines Credit Suisse ...
Posted in Member Service | No Comments »
Tuesday, July 11th, 2006
How many of your "C's" (the CEO, CFO, etc) know what a blog is? How many actively participate, or at least subscribe to, blogs?If you can get those C's to start understanding the power behind blogging, you'll be able to get your CU, or whatever other company, blogging to! Get ...
Posted in Member Service | 1 Comment »
Thursday, July 6th, 2006
I see everyone's had a nice little vacation this past week. Not too much action in the CU blogging world! But last week was a busy one for me!Just last week, I put the final touches (I guess I'm actually just getting started now) on our new "New ...
Posted in Innovation, Member Service, Sales | 8 Comments »
Monday, June 5th, 2006
I've heard it said before that blogging is the new focus group, and I believe it now. I just sat through a focus group for a product development project we're working on and received very valuable feedback. I received so much in fact that I'd love to be able to ...
Posted in Blogging, Member Service, Web | 1 Comment »
